Moving off Windows 10 or an Intel Mac? Protect your data first
macOS 27 needs Apple silicon and Windows 10 updates now run to October 2027. Five steps to keep your files safe when you move to a new computer.
RAID & Server Recovery
Failed RAID arrays, crashed NAS volumes and servers that won't boot – rebuilt safely from copies of every disk.
Book your recovery Learn moreYour data, recovered in our London lab
When a hard drive clicks, an SSD disappears, a NAS reports a crashed volume or a laptop won't start, the files are usually still there. Our engineers get them back – and you know the price before any work begins.
- Free initial assessment
- Fixed, no-obligation quote before recovery starts
- Cleanroom, PC-3000 and board-level repair in-house
- Emergency service for business-critical systems
Free assessment
Describe the device and what went wrong. An engineer replies with advice and a no-obligation quote.
Or call an engineer directly:
020 7064 4996- Emailinfo@dataretrieval.org.uk
- HoursMon–Sat 09:00–18:00
- LabUnit 1, The Willows, 80 Willow Walk, London SE1 5SY
- All work done in our own London lab
- Cleanroom and PC-3000 equipment
- ICO registered (ZA060744)
- Independent London laboratory
- Cleanroom head and motor repairs
- ICO registered, UK GDPR compliant
- Diagnosis usually the same day
Recovery services
Physical damage, firmware faults, deletion, formatting, ransomware or a failed array – choose the type of storage to see the models we recover and how we do it.
Hard drives
Clicking, dead or dropped drives – every brand, repaired in our cleanroom.
SSD & NVMe
Failed controllers and firmware on SATA, M.2 and NVMe SSDs.
RAID & servers
RAID 0 to 60, VMware, Hyper-V and database servers.
NAS
Synology, QNAP, WD My Cloud, Drobo and more.
Laptops & Macs
MacBook, iMac, Dell, HP, Lenovo and Surface – including liquid damage.
Phones & tablets
Dead, smashed or water-damaged iPhones, iPads and Android devices.
USB, cards & tape
External drives, USB sticks, SD and CFexpress cards, LTO tape.
Email, photos & databases
Outlook, Exchange, SQL, RAW photos and professional video.
From failed device to recovered files
Your original device is never written to: we work from a sector-by-sector copy at every stage. The full process
Tell us what happened
Use the form or call. We'll tell you what to avoid doing before the device reaches us.
Diagnosis
Drop off in London or send it by courier. We find the fault and check what can be recovered.
Your decision
A fixed price and timescale before any recovery work starts. You decide whether to go ahead.
Files returned
You check the recovered file list, then your data comes back on a new drive.
Model guides
Detailed guides for the brands we see most, with model lists and part numbers going back to 2010.
Drives & SSDs
An independent recovery lab
Data Retrieval Ltd recovers data for individuals, businesses and public-sector organisations across London and the UK. Every case is handled by our own engineers in our London laboratory – from logical recoveries after accidental deletion to cleanroom head replacements, SSD controller repairs, Mac logic-board work and multi-disk RAID reconstruction.
Bring your device to one of our London locations or arrange a courier collection from anywhere in the UK. We are registered with the Information Commissioner's Office and handle every case confidentially.
Until your device reaches us
- Power it down and leave it off.
- Skip CHKDSK, First Aid and free recovery tools on a noisy or slow drive.
- Never rebuild or initialise a failed RAID or NAS.
- Keep wet devices unpowered – rice doesn't help.
Latest news and articles
Data recovery news and practical advice from our London lab.
The UK’s planned ransomware payment ban: what it means and how to recover without paying
The government plans to ban public bodies from paying ransoms and make other organisations notify it before paying. Where the plans stand, and how data is recovered without…
Cyber Security Breaches Survey 2026: what it means for your backups
43% of UK businesses identified a cyber breach or attack last year, and only a quarter have an incident plan. What the government's 2026 survey found, and how…
Client feedback
All I can say is that all the university work saved on my laptop was recovered by Data Retrieva within a few hours. The data was then transfered to a new drive they installed in my machine and I was…
A friend of mine recommended Data Retrieval when I suddenly became unable to access the photos and videos on my Mac. Stephen managed to recover all my data and offered me advice on how to upgrade my hadware too.
Very good service. We came in this morning as we were unable to access our office files shared on the server. We had a RAID system in place, but the first hard drive of the RAID failed without notification and…